Refund Policy
RIGHT OF WITHDRAWAL
1 – Exercise of the right of withdrawal: since the Customer is a consumer, he has the right to withdraw from the Contract without giving reason within fourteen days.
This period runs from the day of receipt of the goods by the Customer, or a third party other than the carrier and designated by the Customer.
- In the case where several Products have been ordered by the Customer using a single order and if these Products are delivered separately or in the case of an order for a Product composed of lots or multiple pieces whose Delivery is spread over a defined period, the period starting from receipt of the last Product or batch or the last part.
To exercise the right of withdrawal, the Customer must notify RISE AND SHINE – 122 rue Amelot - 75011 PARIS or by e-mail: contact@the-oversized-hoodie.com - his decision to withdraw from the Contract by means of a declaration devoid of ambiguity (e.g. letter sent by post or email). The Customer can use the model withdrawal form attached in Appendix 1 to the General Terms and Conditions but this is not obligatory. For the withdrawal period to be respected, it is sufficient for the Customer to transmit his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
2 – Exclusion of the right of withdrawal: In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised, particularly for contracts:
1° The provision of services fully executed before the end of the withdrawal period and if the contract subjects the consumer to an obligation to pay, the execution of which has begun after prior and express agreement and with recognition by him of the loss of the right of withdrawal, when the service has been fully performed by the professional;
2° Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made according to the consumer's specifications or clearly personalized;
4° Supply of goods likely to deteriorate or expire quickly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° Supply of goods which, after having been delivered and by their nature, are mixed inseparably with other items;
7° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;
8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
9° Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10° Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11° Concluded during a public auction;
12° Provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a date or at a fixed period;
13° Supply of digital content without material support whose execution began before the end of the withdrawal period and if the contract subjects the consumer to an obligation to pay when: a) he has previously given his consent expressly so that the execution of the contract begins before the expiry of the withdrawal period and b) he has acknowledged that he will lose his right of withdrawal and c) the professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of article L.221-13.
3 – Effects of withdrawal :
The Product must be returned packaged and include all the accessories delivered.
In the event of withdrawal from the Contract by the Customer, the latter must return or return the Product(s) to RISE AND SHINE without undue delay and, in any event, no later than fourteen days after the Customer has communicated his decision to withdraw from the Contract. This deadline is deemed to be respected if the Customer returns the Product(s) before the expiry of the fourteen-day period. The Customer must cover the direct costs of returning the Product(s).
RISE AND SHINE will reimburse all payments received from the Customer, including delivery costs (except for additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery offered by RISE AND SHINE). RISE AND SHINE will reimburse using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly accepts the use of a different means; in any event, this reimbursement will not incur any costs for the Customer. The Customer is liable in the event of depreciation of the Product(s) resulting from manipulations other than those necessary to establish the nature and characteristics of the Product(s).